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Shipping and Payment
Shipping: We are happy to ship via Priority Mail or Fed Ex.
Priority Mail normally takes 2 to 3 days but may take up to one full week to reach you. For packages shipped through the mail, we have an innovative private insurance program that means you don’t have to deal with the post office and forms when smaller packages go astray.
Fed Ex transit time varies based on your zone and the method; your order will have an estimate of the transit times when you check out. 2-Day Air orders placed before noon (PST) will be shipped the same day. Orders placed after noon will ship the following day.
Damaged or Missing Orders: If you receive a damaged package, please take photos of your package. Then call us within one week of receipt, or one week from when you were supposed to receive it and we will gladly handle all of the claim paperwork and help to get you a refund or replacement. Please call us immediately toll free at 877-366-9619.
BE SURE TO DOUBLE CHECK YOUR ADDRESS! If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.
International Shipping: We are happy to ship packages overseas. Please contact us for more detailed information on transit times and overseas shipping costs.
Turnaround/FedEx Orders: The total shipping time for your order is our turnaround time PLUS the time in transit. We strive for 24-hour turnaround upon receipt of payment but during busy times, such as the holiday season, it can be as much as 3-4 days. FedEx 2-Day Air orders placed before noon (PST) will be shipped the same day. Orders placed over the weekend will be shipped out on the following Monday & Tuesday in the order received. To get an approximate idea of your transit time you can view a FedEx Transit Time Guide. (PDF file Adobe Acrobat required)
Transit Time: Remember to include our turnaround time in delivery calculation. If you need a RUSH order, call us at 877-366-9619 to place the order. FedEx 2-Day Air to Alaska and Hawaii takes an extra day (3 days total).
Order Changes & Cancellations: Because of our dedication to fast turnaround times, cancellations, as well as additions and changes to orders can only be accepted within one hour of order placement. If your order has already been sent to the warehouse for pulling and packing or is packed for shipment we will gladly assist you in placing a new separate order for the additional items. Orders that are cancelled after packing for any reason are subject to a 15% restocking fee.
Please email your changes as soon as possible to firstname.lastname@example.org . During regular business hours (M-F 9am-4pm) you may call us at 877-366-9619. Have your credit card information ready for speedy service! If you get the answering machine, please leave a message with your order number and full information for what you wish to have changed. Be sure to leave your phone number too.
Placing orders: Feel free to use our online shopping cart, located throughout the site. If you’re having problems with the cart, you are welcome to phone in your order. Our toll free phone number is 877-366-9619.
Minimum Orders: We do not have a minimum order amount and you are welcome to order as little, or as much, as you want.
Returns: Returns are accepted within 7 days of purchase. We will accept returns on all products that have not been used and are in sale-able condition. We will issue a credit to use on a future order for the sale price of the item(s) less a restocking fee. Shipping, duties and taxes are at customer’s expense.
If you plan on returning a product to us, please call us at 877-366-9619 or email us at email@example.com to receive your unique RMA code (return merchandise authorization). Include the RMA code in the return address so you’ll only receive a 15% restocking fee. If you do not have an RMA code included in the return address of the returned package the refund will be less a 35% restocking fee. Below is an example of what the return address should look like.
Edibly Green LLC
Return Department: RMA# 134053CD
P.O. Box 1173
Purcellville, VA 20134
Please allow us 10 business days to process your return.
Out of Stock Items: We do not create back-orders for out of stock items. While we strive to keep all of our items in stock at all times, we do occasionally run out of items. We will put these out-of-stock items up on the web site as soon as possible. However, if you place an order and an item is out of stock on the order, we will delete the out-of-stock item and process your order like normal. You will be notified via a note regarding the out of stock item. We apologize in advance for any inconvenience that this may cause you.
If you prefer to have us hold back your order and contact you in the event of an out of stock item please place a note in the comment section of your order and we will happily break our policy for you! Please note that this can delay the shipment of your order by one or two days.
Payment methods: We accept Visa, MasterCard, American Express, Discover, and Pay Pal. We do not accept personal checks.
You are welcome to call in your orders to our distribution center at 877-366-9619. We are in the office from 9am to 4pm daily but feel free to leave a message if you get our secure voice mail.
Credit Cards: If your card is declined, Edibly Green LLC will send an email (to the address associated with the declined order) to let you know. Often it is due to an incorrect address or security code. We take our customer’s security very seriously and for that reason we require the exact billing address and security codes for all of our credit card transactions. It is also for security reasons that we do not have access to your full credit card number and ask that you call us at 877-366-9619 with your credit card information. Our customer service representative will then be able to quickly and safely process your credit card. We do not recommend emailing credit card information – as email is not a secure form of communication. Please note that our transit and turnaround times begin after we have received valid payment information, not at the time the order was placed.